Client Testimonials for Medical Transport Services

My wife was seriously injured whilst we were holidaying in Morocco. Our travel insurer appointed Southern Cross Assist to make all the arrangements to get us back to Australia for further treatment. The team worked tirelessly to arrange an air evacuation from Fez to Madrid for stabilisation and then a trauma clinician flown from Australia to escort her back to Sydney safely. Southern Cross Assist kept us well informed and was available 24 hours. I cannot thank them enough for their support and empathy to help us through this traumatic experience.

There aren't enough words to express my gratitude! Southern Cross Assist were amazing! Especially my two nurses who were sent to repatriate me & my family after breaking my leg skiing in Japan. My repatriation was delayed before Southern Cross Assist turned the hopeless situation around. They worked day & night to bring us home. They were so kind & compassionate when I was distressed and so professional in the way they managed my medical care. A 5-star recommendation for Southern Cross Assist is not enough...I will forever be grateful, and I can't recommend them highly enough.

Our son was in an extremely difficult, life threatening situation in Vietnam when Southern Cross Assist were engaged. His insurance team and the Consulate were not able to make timely progress to get him the medical assistance immediately that he needed to prevent him losing a limb and possibly his life. He had only a few hours to save it. The professional expertise and commitment of this dedicated team fought to have him in the hands of the medical team he desperately needed and were available to our family 24 hours for updates, comfort, and support. Our loved one’s arm was saved, and he is recovering at home. Words fail us to express our gratitude.